Help & FAQs
Q: I've seen an item, but I cannot seem to find it online?
A: If you see an item on our social media but do not see it available on our website the item is no longer available. We understand how frustrating this can be, so we are always looking to restock our most requested pieces or replace them with a similar style. Be sure to sign up for our newsletter where you will receive information on restocks, sales, and new arrivals.
Q: Where do you ship?
A: We ship worldwide! Standard International shipping is $24.99 and takes 10-20 business days. This is the only option for shipping internationally currently. Standard shipping to Canada is $14.99 and takes 10-0 business days to arrive.
Q: What are your shipping options within the United States?
A: Standard- 5-10 business days-$6.95
A: Expedited: 3-6 business days-$14.99 Express Shipping 1-2 business days-$49.99** please note your order must be placed before 7am CST for the order to go out the same day. If the order is made after the cutoff time it will ship the following business day.
Q: How do I track my order?
A: Once your order ships an email will be sent to you containing tracking information. If no tracking number has been sent your order has not been shipped. Please allow 24-48 business hours for your order to ship. Additionally, please allow 24-48 business hours for your shipment details to update with USPS.
Q: How do I know if my order has been placed?
A: Upon completion of your order a confirmation email with the details of your order are sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. Your confirmation email may have filtered into your spam folder. If you need us to resend it please contact us at overallskin@gmail.com and we'll be happy to assist you.
Q: What if my order has not been delivered?
A: If after contacting USPS you still need assistance regarding locating your order feel free to contact us at overallskin.com and we'll be happy to assist you.
Q: I've just placed my order; Can I change it?
A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for changes to your order.
Q: Have you received my return items and how long does it take to show in my account?
A: Please allow up to 10 business days for us to process your return. Once we received the returned items in its original condition, we will send out the even exchange within 24- 48 hours. A confirmation email will be sent to you once the exchange has been approved.
Q: Can I use a gift card online?
A: Unfortunately, gift cards are not accepted at www.overallskin.com